Meet the Norris Team

Meet the Norris Team 2018-06-04T12:33:43+00:00

Austin Norris Team

Patrick Watson, General Manager, Norris Centers Austin

Patrick Watson
General Manager – Austin

Pat joined Norris Conference Centers in June 2017 as General Manager.  Pat brings more then 20 years of management experience in conference services and business development. Originally from Nebraska, Pat attended Hendrix College in Arkansas and lived there another ten years before making Austin home the past decade.  He’s excited to lead the Austin team that brings a premier venue and  exceptional customer service to the Austin area.
Norris Team Member Deborah Lampkin

Deborah Lampkin
Assistant General Manager – Austin

Deborah is a 3rd generation Hospitality Manager. Before joining the Norris Team in 2003, she was the Food & Beverage Manager for the City of Austin at the Austin Convention Center for 7 years. Deborah leads a team of “can do” staff, many of which have been with Norris Center/Austin for over 8 years. Deborah takes “customer service” to a new level, which is why so many of our Austin clients have returned year after year.

Carrie Schilling, Sales Manager, Norris Centers Austin

Carrie Schilling
Sales Manager – Austin

Carrie joined the Norris Conference Centers team in November 2016. She has 15 years of experience in resorts, four diamond hotels and event companies with a focus on operations, sales and catering. Originally from Galveston, she spent time in Florida and South Carolina before moving to Austin; the place she has always wanted to live. Carrie specializes in customer service and believes in superseding expectations to create lasting memories.

Jaimie Brackett, Sales Manager, Norris Centers Austin

Jaimie Brackett
Sales Manager – Austin

Jaimie joined Norris Conference Center in November of 2017. She grew up in the Carolinas but now happily considers Texas her home. Coming from a family who owned a variety of restaurants, she found a passion for the hospitality industry at a very young age. After graduating from Texas State University, she headed to South Padre Island to focus on restaurant and event management. Then she returned to the Austin area to join the sales department at a local boutique hotel to focus on catering & convention services for social and corporate accounts. She is delighted to use her past adventures to help provide a memorable experience and phenomenal services for clients while maintaining a dedication to pursuing her wanderlust, photography, and love for live entertainment.


Position Open
Office Manager – Austin

Position to be filled soon

Fort Worth/Sundance Norris Team

Jeff Norris, General Manager, Norris Centers Fort Worth-Sundance Square

Jeff Norris
General Manager – Fort Worth

Jeff Norris joined the Fort Worth venue in June 2016 as the General Manager. Jeff was most recently the Vice President and CIO of RI International, an international healthcare provider, where he worked for 18 years. He brings a passion for customer service with strong organizational and analytics skills.

Charles Miller, Asst. General Manager, Fort Worth

Charles Miller
Assistant General Manager – Fort Worth

Charles joined Norris Conference Centers in June 2016, bringing with him years of hospitality experience. Charles is a graduate of Johnson & Wales University with a BS in Hospitality Management. Prior to joining the Norris team he had an exceptional record of customer service as a Rooms Executive Committee member with Sheraton and Marriott branded hotels. Charles’s passion is to always provide an amazing client experience.

Karen Schloer, Sales Manager, Norris Centers, Fort Worth/Sundance Square

Karen Schloer
Sales Manager – Fort Worth

Karen joined Norris Conference Centers at Sundance Square in June of 2017, with 25 years of Customer Service, Sales, & Marketing experience. Karen’s Catering and Event career began in 1982 where she was a private flight attendant for well-known Artists such as Elton John, Tina Turner and Phil Collins. She later entered the Country Club and Hotel Industry spending 10 years with Hilton, and most recently Sheraton. Karen is very involved in her daughter’s life with High School Drill Team where she serves as Social Chairman. In her spare time, Karen loves to redecorate her home and watch DIY shows on TV. She is active in her Church and continues to strive to be better than the day before, one day at a time


Position Open
Office Manager – Fort Worth

Position to be filled soon.

Houston/CityCentre Norris Team

Norris Team Member Teresa Sims

Teresa Sims
Regional General Manager – CityCentre

Teresa joined Norris Centers as General Manager of our CityCentre venue in April, 2015. She brings significant experience in hospitality, lodging and conference centers. In April of 2016, Teresa was promoted to a Regional General Managers position, overseeing both Norris locations in Houston. With 20-plus years of consistent success in the industry, Teresa has developed and led teams in all facets of operations, sales, marketing and customer service. Previously, Teresa was the General Manager of the Hyatt North Houston. Teresa is skilled in budget planning, conference facility management, human resources, and the delivery of outstanding levels of service.

Javier Chavez
Assistant General Manager – CityCentre

Javier is the Assistant General Manager for Norris Conference Centers – Houston/CityCentre since 2014. Javier has an Honorable Discharge from the United States Navy as a Hospital Corpsman attached to Fleet Marine Force and deployed with 26th Marine Expedition Unit onboard the USS Nassau. In addition, he worked for Aramark Corp. for 8 years moving up ranks from Catering Captain at the University of Houston Conrad Hilton to later becoming the Catering Manager Premium Services at Minute Maid Park, home of the Houston Astros. Javier is a Native Houstonian, he currently resides in Katy Texas , with his wife and 2 year old daughter.

Hannah Brinkley, Event Service Manager, Norris Centers, CityCentre

Hannah Brinkley
Event Service Manager – CityCentre

Hannah joined the Norris Center team in February of 2015. She started out as our front office manager in our City Centre location. Showing her outstanding work ethic, Hannah was promoted to Event Service Manager in November of 2016. She has a strong, hard-working attitude and has brought pleasure to every one of our customers.

Colleen Peck, Sales Manager at Norris Conference Centers, Houston, CityCentre

Colleen Peck
Sales Manager – CityCentre

Colleen joined Norris Conference Centers as Corporate Sales Manager of our CityCentre venue in August 2017.
She has experience in the resort lodging and hospitality industry.  With years of consistent success,
Colleen is a confident professional who is proactive, adaptable conscience person with a can do attitude.
Previously Colleen was the VIP Sales Coordinator for the J.W. Marriott Desert Springs and where she delivered first-class service for both internal and external guests.
Shannon Hall, Sales Manager, Norris Centers Houston CityCentre

Shannon Hall
Account & Social Manager

Shannon has 10 years of experience in event planning, catering and hospitality. She joined the Norris family in 2017 and has quickly become an impactful member of the team. With a passion for weddings, she takes joy in connecting with her clients and understanding their needs.

Outside of work, Shannon is fond of travel, music, writing and crafting! She can often be found experimenting with new culinary experiences and enjoying the outdoors with her daughter and her dogs, Robert and Olivia.

Now that you know more about Shannon, reach out to her and share some insights about you! 713-590-0953. We’re confident she can exceed all of your event expectations.

Cathleen Federline, Office Manager, Norris Centers, Houston CityCentre

Cathleen Federline
Office Manager


Cathleen joined the Norris Conference Centers in September 2017 as Office Manager of the Houston/CityCentre location. She is originally from the east coast but has found her permanent home here in Texas. She enjoys going to concerts, festivals with her family, and Texas barbeque. Cathleen brings with her over 20 years experience in Hospitality and Office Administration. She has a for helping people and is extremely excited to help you.

Houston/Westchase Norris Team

Norris Team Member, Houston/Westchase, Assistant General Manager, Lillie Reap Diaz

Lillie Reap Diaz
Assistant General Manager – Westchase

Lillie has been with Norris since March 2014 as the Catering Manager at our Houston/Westchase location. In May of 2016, Lillie was promoted to the position of Operations Manager. She has a BS in Hotel and Restaurant Management from the University of Houston, Conrad N. Hilton College. Wearing many hats, Lillie excels at her position while maintaining control of office management, sales, and events and catering management. Lillie is a very outgoing, friendly, and professional individual who makes sure that all guests are taken care of and are receiving the best customer service.

San Antonio/Park North Norris Team

Norris Team Member Jeff Guidry

Jeff Guidry
General Manager – San Antonio

Jeff Guidry joined our San Antonio venue in April, 2016.  He was previously Vice President and General Manager of Safesite, Inc.  Prior to joining Safesite, Jeff was the Founder of Orion Satellite, Inc. and served as its President.  He holds a BBA in Finance from Stephen F. Austin State University.

Norris Team Member Angel Gonzalez

Angel Gonzalez
Assistant General Manager – San Antonio

Angel has sixteen years of progressive experience in the restaurant and hospitality industry, with a fast paced service industries including planning, directing, business development and implementing. Since 2014, Angel has been the Assistant General Manager overseeing all operations in our San Antonio venue. Angel is focused on training all service staff to enhance the highest customer service standards and is bilingual in English-Spanish that is helping to communicate and to interact with all levels of customers in our San Antonio market.


Position Open
Sales Manager – San Antonio

Position to be filled soon.

April Mccoy, Sales Manager, Norris Centers San Antonio

April McCoy
Sales Manager – San Antonio

April brings more than fifteen years of hospitality experience in the San Antonio area, including Atlanta, GA and Indianapolis, IN to her role as Sales Manager here at Norris Conference Centers.

Prior to joining Norris, April served as Group Sales Manager for the historic Sheraton Gunter San Antonio Downtown and IHG brands for Holiday Inn and Crowne Plaza. McCoy first entered the hospitality business in 1998 as a Sales Assistant at the Arlington Marriott by the Ball Park  (now Sheraton). She takes great pride in her commitment to customer service, and enjoys getting to know each client. April spends her time with her 5 year old son and family, she enjoys the outdoors, swimming, and movies. She holds a Bachelors’ degree in Tourism Management from Texas A&M University.

Norris Team Member, San Antonio, Event Service Manager, Priscilla Contreras

Priscilla Contreras
Event Service Manager – San Antonio

Priscilla is from Corpus Christi, Texas and moved to San Antonio in 2002. Priscilla joined the Norris Conference Centers-San Antonio in March of 2006. Priscilla started working as an event set up and service staff member for the San Antonio location. She accepted the Administrative Assistant position a few years later. Priscilla had the opportunity to be promoted to the Event Service Manager position in 2010. Priscilla has recently taken on new responsibilities, and has seen great success, in the area of Private Social sales.

Cristina_Handy, Office Manager, Norris Centers San Antonio

Cristina Handy
Office Manager – San Antonio

Originally from Weslaco, Texas, Cristina officially joined NCC San Antonio back in April 2016 after having worked with the team since January. She found a calling for assisting clients and her co-workers at her previous place of employment and has since embraced her title of Office Manager. Cristina also holds an Associate in Graphic Design from the Art Institute of San Antonio in 2014 after having completed the earlier years of her degree at the Art Institute of Fort Lauderdale.