Austin Norris Team
General Manager – Austin
Assistant General Manager – Austin
Deborah is a 3rd generation Hospitality Manager. Before joining the Norris Team in 2003, she was the Food & Beverage Manager for the City of Austin at the Austin Convention Center for 7 years. Deborah leads a team of “can do” staff, many of which have been with Norris Center/Austin for over 8 years. Deborah takes “customer service” to a new level, which is why so many of our Austin clients have returned year after year.
Sales Manager – Austin
Carrie joined the Norris Conference Centers team in November 2016. She has 15 years of experience in resorts, four diamond hotels and event companies with a focus on operations, sales and catering. Originally from Galveston, she spent time in Florida and South Carolina before moving to Austin; the place she has always wanted to live. Carrie specializes in customer service and believes in superseding expectations to create lasting memories.
Sales Manager – Austin
Jordana joined the Norris Conference Centers in July 2017. She comes from 10 years’ experience in hospitality and enterprise technology sales, and brings with her a focus on customer satisfaction and creating lasting value. She originally hails from Massachusetts, but has been comfortably settled in Austin since graduating from The University of Texas at Austin in 2007 with a Bachelor’s degree in Sociology. Outside of work, Jordana enjoys travelling, discovering new restaurants with friends, and finding new hiking trails in the hill country.
Office Manager – Austin
Amber joined Norris Conference Centers in February 2016 as an Office Manager. She obtained both her Bachelor’s degree of Sociology in Research in 2012 and her Masters of Sociology in Data Analysis and Research in 2015, from Texas State University. Amber has been a part of the restaurant and hospitality industry over ten years because she loves to interact and form personal relationships with clients in the greater Austin area. Outside of work, Amber enjoys reading, running, swimming and hiking.
Fort Worth/Sundance Norris Team
General Manager – Fort Worth
Jeff Norris joined the Fort Worth venue in June 2016 as the General Manager. Jeff was most recently the Vice President and CIO of RI International, an international healthcare provider, where he worked for 18 years. He brings a passion for customer service with strong organizational and analytics skills.
Assistant General Manager – Fort Worth
Charles joined Norris Conference Centers in June 2016, bringing with him years of hospitality experience. Charles is a graduate of Johnson & Wales University with a BS in Hospitality Management. Prior to joining the Norris team he had an exceptional record of customer service as a Rooms Executive Committee member with Sheraton and Marriott branded hotels. Charles’s passion is to always provide an amazing client experience.
Sales Manager – Fort Worth
Karen joined Norris Conference Centers at Sundance Square in June of 2017, with 25 years of Customer Service, Sales, & Marketing experience. Karen’s Catering and Event career began in 1982 where she was a private flight attendant for well-known Artists such as Elton John, Tina Turner and Phil Collins. She later entered the Country Club and Hotel Industry spending 10 years with Hilton, and most recently Sheraton. Karen is very involved in her daughter’s life with High School Drill Team where she serves as Social Chairman. In her spare time, Karen loves to redecorate her home and watch DIY shows on TV. She is active in her Church and continues to strive to be better than the day before, one day at a time
Office Manager – Fort Worth
Hilary joined Norris Conference Centers in March 2016 as Office Manager. Prior to joining Norris Centers, Hilary worked in Real Estate as well as spent several years working in restaurants, catering and the events industry in North Texas. She has a Bachelor’s Degree in Business Management with an emphasis in Hotel, Restaurant & Resort Management and Event Planning from Northwood University in Cedar Hill, TX.
Houston/CityCentre Norris Team
Regional General Manager – CityCentre
Teresa joined Norris Centers as General Manager of our CityCentre venue in April, 2015. She brings significant experience in hospitality, lodging and conference centers. In April of 2016, Teresa was promoted to a Regional General Managers position, overseeing both Norris locations in Houston. With 20-plus years of consistent success in the industry, Teresa has developed and led teams in all facets of operations, sales, marketing and customer service. Previously, Teresa was the General Manager of the Hyatt North Houston. Teresa is skilled in budget planning, conference facility management, human resources, and the delivery of outstanding levels of service.
Assistant General Manager – CityCentre
Javier is the Assistant General Manager for Norris Conference Centers – Houston/CityCentre since 2014. Javier has an Honorable Discharge from the United States Navy as a Hospital Corpsman attached to Fleet Marine Force and deployed with 26th Marine Expedition Unit onboard the USS Nassau. In addition, he worked for Aramark Corp. for 8 years moving up ranks from Catering Captain at the University of Houston Conrad Hilton to later becoming the Catering Manager Premium Services at Minute Maid Park, home of the Houston Astros. Javier is a Native Houstonian, he currently resides in Katy Texas , with his wife and 2 year old daughter.
Event Service Manager – CityCentre
Hannah’s bio to come
Sales Manager – CityCentre
Courtney joined Norris Conference Centers at CityCentre with 25 years of sales, networking and business management experience and 15 years of event planning. She graduated Magna Cum Laude from Worsham College. Ms. Olesen is actively involved in the community through her volunteer efforts with the Houston Live Stock Show and Rodeo Gatekeepers Committee and many networking events. She is also a member of the Katy Elks Lodge.
Account & Social Manager
Heather brings more than fifteen years of hospitality experience in the Houston area to her role as Account & Social Manager here at Norris Conference Centers.
Prior to joining Norris, Heather serve as the Director of Catering for the Crowne Plaza Houston Downtown and a was the Group Sales Manager at the flagship for the Sorella brand. Fricke first entered the hospitality business in 2000 as a Sales Assistant at the historic Warwick Hotel (now Hotel ZaZa). Her commitment to client service shines through in all of her pursuits.
Houston/Westchase Norris Team
Lillie Reap Diaz
Assistant General Manager – Westchase
Lillie has been with Norris since March 2014 as the Catering Manager at our Houston/Westchase location. In May of 2016, Lillie was promoted to the position of Operations Manager. She has a BS in Hotel and Restaurant Management from the University of Houston, Conrad N. Hilton College. Wearing many hats, Lillie excels at her position while maintaining control of office management, sales, and events and catering management. Lillie is a very outgoing, friendly, and professional individual who makes sure that all guests are taken care of and are receiving the best customer service.
San Antonio/Park North Norris Team
General Manager – San Antonio
Jeff Guidry joined our San Antonio venue in April, 2016. He was previously Vice President and General Manager of Safesite, Inc. Prior to joining Safesite, Jeff was the Founder of Orion Satellite, Inc. and served as its President. He holds a BBA in Finance from Stephen F. Austin State University.
Assistant General Manager – San Antonio
Angel has sixteen years of progressive experience in the restaurant and hospitality industry, with a fast paced service industries including planning, directing, business development and implementing. Since 2014, Angel has been the Assistant General Manager overseeing all operations in our San Antonio venue. Angel is focused on training all service staff to enhance the highest customer service standards and is bilingual in English-Spanish that is helping to communicate and to interact with all levels of customers in our San Antonio market.
Mary Helen Guerrero
Sales Manager – San Antonio
Helen joined Norris Conference Centers in October 2015 as Sales Manager. Prior to joining Norris Centers, Helen developed years of experience in the staffing industry across various different companies. She spent time developing relationships through earning the trust of her clients and always fulfilling their needs Helen takes much pride in building these lifelong relationships with clients and enjoys getting to know each client. Outside of work, Helen’s interests are music, movies and spending as much time as she can with her family.
Sales Manager – San Antonio
April brings more than fifteen years of hospitality experience in the San Antonio area, including Atlanta, GA and Indianapolis, IN to her role as Sales Manager here at Norris Conference Centers.
Prior to joining Norris, April served as Group Sales Manager for the historic Sheraton Gunter San Antonio Downtown and IHG brands for Holiday Inn and Crowne Plaza. McCoy first entered the hospitality business in 1998 as a Sales Assistant at the Arlington Marriott by the Ball Park (now Sheraton). She takes great pride in her commitment to customer service, and enjoys getting to know each client. April spends her time with her 5 year old son and family, she enjoys the outdoors, swimming, and movies. She holds a Bachelors’ degree in Tourism Management from Texas A&M University.
Event Service Manager – San Antonio
Priscilla is from Corpus Christi, Texas and moved to San Antonio in 2002. Priscilla joined the Norris Conference Centers-San Antonio in March of 2006. Priscilla started working as an event set up and service staff member for the San Antonio location. She accepted the Administrative Assistant position a few years later. Priscilla had the opportunity to be promoted to the Event Service Manager position in 2010. Priscilla has recently taken on new responsibilities, and has seen great success, in the area of Private Social sales.
Office Manager – San Antonio
Originally from Weslaco, Texas, Cristina officially joined NCC San Antonio back in April 2016 after having worked with the team since January. She found a calling for assisting clients and her co-workers at her previous place of employment and has since embraced her title of Office Manager. Cristina also holds an Associate in Graphic Design from the Art Institute of San Antonio in 2014 after having completed the earlier years of her degree at the Art Institute of Fort Lauderdale.