Norris Management has been Successfully Implementing Strategies That Drive Profitability in the Meeting and Special Events Venue Market Since 1990
Norris has been operating in Texas the last 25 years as a successful non-residential conference venue for all types of functions, such as meetings, seminars, exhibits, trade shows and social events (i.e. wedding receptions, dinner parties, banquets, proms and class reunions, fund raisers and a variety of company celebrations.)
We are a full service events business with expertise in catering, audio-visual, marketing, sales, operations, facility remodel and build out.
Norris, currently owns, operates and manages 5 facilities in Texas:
- Austin, a 22,000 square feet multi use venue
- Houston/Westchase, a 14,000 square feet day meeting venue
- Houston/CityCentre, a 30,000 square feet multi use venue
- San Antonio, a 38,000 square feet multi use venue
Annually we host approximately 3,600 “day meeting” events along with hundreds of weddings, Quinceañeras, special celebrations and numerous trade shows. We also host hundreds of corporate celebrations from award banquets, to retirement parties and holiday parties.
Customer service has been the strategic cornerstone of our success and is our key differentiator from our competition. Our commitment to client care establishes preference for us in the market and provides for steady, repeat business.
Approximately 65% of our clients repeat year after year and of those, 22% use us in more than one location. This allows us to create and maintain long-term relationships with key clients resulting in consistent, high quality bookings.
Our extensive interviewing process and hands-on training practices, allows Norris to start with quality individuals and coach/mentor them on our culture of service. All employees are trained in our customer service methodologies, and client feedback forms are reviewed rigorously with appropriate service adjustments made on an ongoing basis.
Meet Norris Management
David is the original founder of Norris Training Systems and Norris Conference Centers in 1990. He is the majority stockholder and President of the company.
1997-2002 – President of PCC Valves and Controls – A $300M subsidiary of Precision Cast Parts, a fortune 500 company based in Portland, Oregon. The division consisted of 8 pump, valve and controls companies with worldwide sales, and manufacturing in 7 countries.
1991 to 1997, David served as President of Keystone Controls, Inc., in Houston, a $120M manufacturing firm. Previously, he served as Vice President of North America/South America operations for Emerson Process in Austin, helping to grow it into a $160M manufacturing firm.
David is a co-inventor and patent holder for a controller designed to optimize exothermic batch reactors and worked as an electronic design engineer for 7 years before moving into sales and management in 1981.
Mr. Norris holds a BSEE from Iowa State University. With over thirty five years of business experience, Mr. Norris provides solid business leadership in building operational and marketing processes that have become the foundation of our success. He joined the company full time in 2002.
Linda has been with Norris Conference Centers since its inception in 1990. Starting out as the company’s conference coordinator, she is now Vice President. Previously, Ms. Hampton was employed with Prentiss Properties, in the area of commercial property management. Prior to 1989, she was employed in various positions with the Greater Austin Chamber of Commerce.
Linda holds a B.S. in Education from Baylor University, an MBA from Southwest Texas State University, and a Masters in Human Resources and Developmental Leadership from The University of Texas – Austin. In 1997, Linda became a Certified Meeting Planner.
Ms. Hampton has been instrumental in keeping up with industry trends via her participation and continuing education in industry specific organizations such as: Meeting Professionals International, Society of Government Meeting Professionals, American Society of Training and Development, Society of Human Resource Managers and the International Assoc. of Conference Centers.
Darin has been a member of the Norris team since 2006 when he joined our San Antonio venue as the Assistant General Manager. In 2009, Darin accepted a promotion and relocated his family to Houston when he opened our Norris Centers – Houston/CityCentre venue. In the fall of 2014, Darin accepted another promotion to become a Regional Vice President.
Darin holds a B.A. in Political Science from Texas State University and an Associate in Culinary Arts from Le Cordon Bleu. He is a Certified Chef de Cuisine from the American Culinary Federation in 1994.
Chris has studied photography at the Brooks Institute and continued his studies at University of Austin and St. Edwards University. Prior to joining Norris Centers, Chris was the Creative Director and Graphic Arts Supervisor at the Lower Colorado River Authority, where he taught himself a number of software programs required to succeed in today industry of photojournalism and marketing.
Jim is certified in Lean Manufacturing, APICS, the Stephen Covey Leadership program, and enjoys participating in continuing industry specific education. He is a board member of several educational and charitable organizations and a past member of the Houston President’s Forum. Jim is a previous nominee for the Ernst and Young’s entrepreneur of the year award.
Angel has sixteen years of progressive experience in the restaurant and hospitality industry, with a fast paced service industries including planning, directing, business development and implementing. Since 2014, Angel has been the Assistant General Manager overseeing all operations in our San Antonio venue. Angel is focused on training all service staff to enhance the highest customer service standards and is bilingual in English-Spanish that is helping to communicate and to interact with all levels of customers in our San Antonio market.
To learn more about how we can assist you with creating a successful conference center, call us today at 713-780-9387 or contact us by e-mail at email@example.com.